Going to the doctor with 11 other people

Most people agree that prevention — exercise, good eating, regular checkups — reduce the risk of chronic disease and obesity. But there is a shortage of medical providers and most insurance will not pay for prevention. Some health care providers are finding creative ways to provide preventive services anyhow.


As 12 New River Health Clinic patients trade tips at their shared appointment, nurse practitioner Tammy Campbell-Cline (in red) pulls each woman aside for an individual checkup. “It’s a great deal,” said social worker Linda Stein (standing). “Everyone gets a medical visit and support group too.” [Kate Long photos]

Click here for original Gazette pages.

By KATE LONG | Dec. 26, 2012 | Charleston Gazette

SCARBRO, W.Va. — On a rainy November day, 12 women pile into the New River Health Clinic’s recreation room for the same medical appointment. They’re laughing, hugging, saying, “How’ve you been?”

In one corner, a nurse is giving one woman a flu shot. Off to one side, another woman is filling out a prescription refill request. Near the door, two women are getting their blood pressure taken. “My blood pressure’s down, but it must be the grace of God, because this has been the month from hell,” one woman says.

“Honey, maybe all that walking’s keeping your blood pressure from going out the roof,” another says.

Every three months, on the first Tuesday, all the women come to the Scarbro clinic to get checkups and catch up with each other. “These people are my medical group family,” Gladys Shepherd says, gesturing around the room.

They are clearly comfortable together. “Some of them have been sharing appointments for years,” says New River social worker Linda Stein. Ten of the 15 women have diabetes. All have a chronic disease of some kind, heart problems, arthritis, asthma. All are at least 45.

Somebody brought a curry dish. They gather in a circle of chairs, eating and trading news. Some are retired. Some take care of grandchildren. Others still work or are looking for jobs. They’ve been teachers, telemarketers, housewives, nurses, child care workers.

“They don’t often miss,” Stein said. “They know each other’s medical ups and downs, and they care about each other’s health. They encourage each other between meetings.”

As the meeting starts, Stein hands each woman a clipboard with her blood test results. “This is all about prevention,” she said. “Everyone gets their blood work done the week before the meeting. If they’re due for a mammogram or other tests, we put a reminder on the clipboard.”

As the women check their clipboards, Stein puts up a big grid with everyone’s latest blood sugar, blood pressure, triglycerides and cholesterol. One by one, each woman talks about the past three months and her health. The stress of dying relatives, busted pipes, divorce and domestic violence get mixed in with medical details, along with “pray for me,” comfortable laughing, advice and “Thank you, sisters.”

Support groups are one of the most powerful ways to help people get a grip on – and prevent — diseases like diabetes, research says, but medical providers don’t often offer them because insurance won’t reimburse for them. New River solved that problem by combining the support group with medical checkups.

As the women talk, nurse practitioner Tammy Campbell-Cline circulates around the room, pulling one woman after another aside for an individual checkup. She listens to heart and lungs, checks neurological response, discusses the new blood tests, and schedules further time if needed.

It’s a billable intermediate care visit, Stein said. “If Tammy needs more time with a group member, we bill for an extended visit instead.”

Susan Simmons of Oak Hill said she wondered at first if it wouldn’t be strange to talk about your health with other people there, “but it’s been great. A regular doctor would talk with you five or ten minutes, but here you get more than a hour, and we all learn from each other. You get a whole lot more this way. And if you need a private visit, you can get one.”

“These groups require a lot of up-front organization, but it’s worth it,” Stein said. “I do reminder calls and e-mails, so everyone will get their blood work done. But after ten years, it runs pretty smoothly.”

Today, they run five chronic disease groups and two chronic pain groups. One group specializes in black lung. “Support from others is so important, no matter what your problem is,” Stein said.

Between January 2009 and the end of 2011, the percentage of medical group visit patients with blood sugar in the dangerous zone dropped 14 percent.

Stein and Campbell-Cline deliver little talks on self-care, then group members trade tips on ways to stay healthy when the weather’s bad. Walk up and down the stairs three times. Drink lots of water. Get down on the floor and crawl around with your grandkids.

The word “family” keeps coming up. “That’s what we are,” Shepherd said. “We meet here and talk with each other about what comes up, our sicknesses, and we share back and forth and give each other ideas.”

“I take care of myself more because of these meetings,” said Charlotte Thomas of Beckley. “Everyone has their input. And the doctor and nurse are not up there looking down at us. They’re right here with us, part of us.”

As health care reform progresses, insurance is likely to start paying for more prevention activities, Stein said. “But we don’t have to wait. This model gives us a way to do it right now.”

Reach Kate Long at kate_long@hotmail.com or 304-348-1798.

“The Shape We’re In” has been partially funded by a Dennis A. Hunt Fund for Health Journalism fellowship, administered by the California Endowment Health Journalism Fellowships at the University of Southern California’s Annenberg School for Communication and Journalism.


Suggestions from the medical family: What is one thing you can do this winter to stay healthy?

New River Health Clinic’s Tuesday medical group family went around the circle and threw in answers to that question:
I walk up and down my stairs six times, morning and evening.
I walk the dog. If you don’t have a dog, get one. They make you exercise.
I take my mother out walking.
I drink plenty of water and eat apples, lean meat and vegetables.
I babysit my grandkids and chase the crawling baby.
I bundle up, get out of the house and walk.
I walk after the noon meal. I’m working up to a half hour.
I got an exercise bike at a yard sale.
I quit eating bread.
I bring a healthy dish to church dinners so I’ll have something nonfattening to eat.
I snack in mid-afternoon to take the edge off my hunger so I won’t pig at dinner.
I don’t eat in front of the TV. If I do, I’ll eat it all.


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